Privacy Policy

Last updated: September 2026

Oscab Ride ("we", "us") respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it, in line with Ghana's Data Protection Act, 2012 (Act 843).

Who is responsible for your data

The data controller is OSCAB RIDE, a business registered in Ghana, and we are registered with Ghana's Data Protection Commission under the Data Protection Act, 2012 (Act 843) — registration PROV2609467, issued 13 September 2026 and valid to 12 September 2028. That means an independent regulator holds us to this policy: if you think we have mishandled your data you can raise it with us at info@oscabride.com or 024 115 8161, and you can complain to the Data Protection Commission directly.

Information we collect

• Account details — your name, phone number and (optionally) email when you register.
• Precise location — your device's GPS position, to set your pickup point, show nearby drivers and navigate trips. If you are a rider, this is collected only while the app is open, never in the background. If you are a driver, the Oscab Driver app keeps following your position while you are ONLINE even when the app is in the background or the screen is off — a ride cannot be dispatched to you, or tracked by your passenger, otherwise. Android shows a permanent notification the whole time this is running, and it stops the moment you go offline.
• Trip data — pickup and drop-off locations, route, time and fare, so we can provide the service.
• Food & shop orders — items ordered through Oscab Eats and your delivery address, shared with the restaurant or shop fulfilling the order.
• Payment details — your chosen payment method (e.g. mobile money network). We never store full wallet PINs or card numbers.
• Driver payout account — for drivers only: the Mobile Money number and network, or the bank name, account number and account holder name, you choose to be paid to. A bank account is checked with your bank before it's saved, so we can confirm it's really yours before any money is sent to it.
• Device data — device type, app version and a push-notification token, used to keep the app working well and send trip updates.
• Support messages — reports you send through Help & Support, kept so we can respond and improve the service.
• Driver documents — for drivers only: licence, Ghana Card and vehicle documents, used for verification.
• Emergency contact (optional) — a name and phone number you choose to add in Settings. We only ever use it to send that person an SMS with your live trip location if you raise a safety alert during a ride. You can remove it at any time, and we delete it as soon as you do.

How we use it

• To match riders with drivers and complete trips.
• To calculate fares and process payments.
• To keep the platform safe (driver verification, trip sharing, fraud prevention, and — if you choose to add one — notifying your emergency contact when you raise a safety alert).
• To provide customer support and improve the service.

Service providers we share with

We share only what each provider needs to do its job:

• Paystack — processes Mobile Money and card payments, and driver payouts (Mobile Money or bank transfer); receives the amount, the relevant payment or payout details, your phone number, and — for a ride — the name of where you are going, so the charge can be identified on your statement and matched to your trip.
• Stadia Maps — draws the map, powers place search and calculates trip routes; receives map coordinates, the place names you search, and your pickup and drop-off points.
• Google Firebase — hosts the app's database, file storage, sign-in and push notifications; it holds the account, trip, document and support data described above.
• Google Cloud Vision — reads the text on an identity or vehicle document so we can check that what was typed matches the document photographed; receives the document photo.
• Google Places — a fallback for place search when Stadia Maps cannot find somewhere; receives the place name you search and the rough area to search near.
• Photon (Komoot, Germany), GhanaPost GPS and the public OSRM routing server — backups your phone calls DIRECTLY, without passing through us, when Stadia Maps cannot find a place or cannot draw a route. Because your phone calls them itself, they see your search text or your pickup and drop-off points together with your device's internet address. GhanaPost GPS is what turns a digital address like GA-183-9710 into a location.
• Netlify — hosts this website and stores what you type into the driver sign-up form on our Drive page (your name, phone number, city, vehicle and anything you write in the message box). Nothing you do inside the Oscab apps goes to Netlify.
• Google Vertex AI (Gemini) — turns an Eats or Shops search typed in plain words into filters we can search on, and reads a menu photo a vendor uploads so their dishes can be listed; receives the sentence you typed, or that menu photo. It never sees your identity, your location or your order, and it never picks your results — the matching and ordering are done by our own code against the real menu.
• Anthropic (Claude) — powers the in-app Oscab Assistant; receives what you type to it and the pickup, destination and fare of the trip being planned. Only used if you choose to chat with the assistant.
• Arkesel (SMS) — our Ghanaian text-message provider, and the way everyone signs in: every sign-in code is sent through Arkesel, so your phone number passes through them before you can use the app at all. They also carry trip texts (driver name, car, plate and your pickup PIN; ride offers to drivers), payment receipts, driver document and wallet reminders, and — if you raise a safety alert — a one-time message to your emergency contact with a live tracking link.
• Restaurants & shops — receive the whole order for anything you order from them: your name, your phone number, what you ordered, your delivery address and the GPS position your phone recorded when you placed it, so they can prepare it and the courier can find you.

What we don't do

• We do not sell your personal data.
• We do not share your data with anyone beyond the providers above, except where the law requires it.
• We keep data only as long as needed to provide the service and meet legal obligations, then delete or anonymise it.

Your rights

You can delete your account yourself, any time, from inside the app — open Settings → Delete account. If you have a wallet balance, an active trip, or an outstanding driver payout, the app will ask you to resolve that first, so nothing is lost by accident. Deleting your account permanently removes your profile, sign-in and any identity documents you gave us, such as driver documents.

Trip and order records are kept after deletion, with your name and phone number removed, because Ghanaian tax and accounting rules require us to retain fare and payment records — the trip stays in our ledger, it just no longer identifies you.

You can also request a copy of your data, correction of inaccurate data, or ask us to delete your account on your behalf, by emailing info@oscabride.com.

Contact

Questions about this policy? Email info@oscabride.com or call 024 115 8161. We are registered with Ghana's Data Protection Commission as PROV2609467.