Last updated: October 2026
This page explains exactly when we give your money back, how much you get, and what to do if you think a charge was wrong. If anything here is unclear, email info@oscabride.com and we will explain it in plain terms.
If you book in the app and pay by card, mobile money or your Oscab balance, you pay before the trip starts. We only create the trip once the payment has gone through, so you are never charged for a trip that does not exist.
Two kinds of trip are not paid up front, and the rules below do not apply to either of them, because there is nothing held to refund:
One thing decides what you get back: whether a driver had already accepted your trip when it ended. These rules apply to trips you paid for up front. If nothing was taken from you — a cash trip, or one booked by phone and paid at the end — then cancelling costs you nothing, because there is nothing to deduct a fee from. Your driver may still have spent fuel reaching you, so please only cancel if you really have to.
Oscab does not keep that GH₵5. It goes to the driver who had already accepted your trip and started driving toward you, to cover the fuel they had already spent. We only pay it to them after your refund has gone through — a driver is never paid out of money you have not got back yet.
The GH₵5 can never be more than you actually paid. If your fare was heavily discounted, the fee is reduced so that you are never left owing anything.
A driver who has been offered your trip but has not accepted it yet does not count. If you cancel while we are still looking for a driver, you pay nothing.
Always to the same method you paid with:
We refund what was actually taken from you, not what the app quoted. If part of a payment has already been refunded, we only return what is left — you will never be refunded twice for the same trip, and never less than you are owed.
We raise your refund immediately. How quickly it reaches you after that is up to your bank or mobile money provider, not us — mobile money is usually faster than a card. If your refund has not arrived within 3 working days, contact us and we will chase it for you.
If you were charged more than the trip should have cost, we refund the difference automatically for amounts up to GH₵50. Larger amounts are checked by a member of our team first, so they take a little longer. This is deliberate — it protects you and other riders from someone abusing automatic refunds.
Open Help & Support in the Oscab Ride app and tell us about the trip. Our team can see the trip, the fare breakdown, the payment and anything already refunded, so you do not need to prove what happened — we can look.
We can waive the GH₵5 cancellation fee where the circumstances justify it. If you think a no-show was recorded unfairly, say so and we will look at it.
You can also reach us directly:
We aim to respond to every dispute within 2 working days.
If you raise a chargeback with your bank, card issuer or mobile money provider instead, Paystack passes it to us and a member of our team handles it against the records for that trip. We would rather you contacted us first — it is usually much faster.
Oscab Ride is operated by OSCAB RIDE LTD, a company registered in Ghana (Registration No. CS196910926, TIN C0067941664), Accra, Ghana.
See also our Terms of Service, Privacy Policy and Support pages.
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